Flexible work & adjustment request templates (Australia)

Quick answer: Under the Fair Work Act, some employees can make a written request for flexible working arrangements, and employers must reply in writing within 21 days. This pack helps you write that request clearly. Source: Fair Work Ombudsman.

What Fair Work says (summary)

• Eligible full-time and part-time employees generally need at least 12 months' continuous service with their employer; regular casuals have a similar 12-month test.
• The request must relate to a listed circumstance. These include being a person with disability, a carer, a parent of a school-age or younger child, being 55 or older, being pregnant, or experiencing family and domestic violence.
• The request must be in writing and explain the change you want and why.
• The employer must respond in writing within 21 days.

Summary of the Fair Work fact sheet. Whether your situation qualifies depends on your circumstances. Check Fair Work or get advice. You don't have to have a legal entitlement to ask, and anyone can make an informal request.

What's in the pack

• Formal flexible working request letter (Fair Work-style structure)
• Informal "can we try this?" email
• Workplace adjustment request (focus, noise, written instructions)
• Ideas list of common adjustments to suggest
• Conversation cheat sheet + AI prompts to personalise each template
• Follow-up and "trial review" email

Not legal advice. These templates are general information only. For advice on your situation contact the Fair Work Ombudsman or a qualified adviser.